Terms of service

These terms apply to all orders placed on bistl.com. Please read them before you order. They do not affect your statutory rights as a consumer.

1. Who we are

bistl.com is operated by Signature Companies Limited, trading as Bistl, a company registered in New Zealand (company number 8315720, NZBN 9429050349548), registered address 2/9 Sharivari Place, Conifer Grove, Auckland, 2112, New Zealand. You can contact us by email at support@bistl.com or through our contact page, Monday to Friday, 9am to 5pm UK time.

2. Placing an order

When you place an order you will receive an email acknowledging it. A contract is formed when we email you to confirm your order has been dispatched. We may decline an order, for example if an item is unavailable or there is an obvious pricing error. If we cannot fulfil your order, we will tell you and refund any payment in full.

3. Products

We describe and photograph our products as accurately as we can. Colours may vary slightly depending on your screen. Sizes are a guide; please check the size guide before ordering.

4. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken when you place your order. We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay and PayPal (see Payment methods). Payments are processed securely by our payment providers and we do not store your full card details.

5. Delivery

We deliver to addresses in the United Kingdom. Delivery times and costs are set out in our Delivery policy. Risk in the goods passes to you on delivery.

6. Your right to cancel and returns

You can cancel your order within 14 days of delivery without giving a reason, and we offer 30-day returns. Full details, including how to return items and who pays return postage, are in our Returns and refunds policy.

7. Faulty items

If an item is faulty, not as described or not fit for purpose, you have rights under the Consumer Rights Act 2015. Contact us and we will repair, replace or refund the item in line with those rights.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

9. Your information

We use your personal information as described in our Privacy policy.

10. Website content

Content on bistl.com, including text, graphics and logos, belongs to us or our licensors and may not be copied without permission.

11. Changes to these terms

We may update these terms from time to time. The terms in force when you place your order will apply to that order.

12. Law and disputes

If you live in the United Kingdom, these terms are governed by the law of the part of the UK where you live, and you can bring proceedings in the courts there. If you have a complaint, please email us first and we will do our best to resolve it quickly.

13. Contact us

Email support@bistl.com or use our contact page and we will reply within 1 working day (Monday to Friday, 9am to 5pm UK time).

Bistl is a trading name of Signature Companies Limited (company number 8315720), 2/9 Sharivari Place, Conifer Grove, Auckland, 2112, New Zealand. Please do not send returns to this address.